Frequently Asked Questions

Are createdbykierst products homemade? 

Most throw pillows and all blankets are sewn by a local seamstress with fabric sourced, from various stores, by createdbykierst.

Leopard and Live Freely mugs were sourced from local stores and hand assembled by createdbykierst.

Printed mugs, throw pillows, notebooks, planners, phone cases, and others are print-on-demand. createdbykierst sourced and tested these products, created, edited, and made designs for these products. They are not shipped from the createdbykierst warehouse and will not come in branding packaging.

Who designs the artwork?

Artwork is created, designed, drawn, edited, or sourced by createdbykierst.

What if I don't like my item?

We sincerely apologize for any dissatisfaction you may have experienced. We strive to ensure that all product photographs and descriptions accurately represent each item. However, we regret to inform you that we are unable to accept returns at this time.

Do you have gift cards? 

Yes we do! That is one reason we moved to our own site. You can purchase a gift card here

How often do new items arrive?

This again depends on the item. Our home decor line will usually only see new items at Spring/Summer, Fall/Winter, and Holiday launches. However, the smaller everyday accessories are a lot more random. 

In 2024, we understand the world is a little uncertain and the economy isn't as stable as we'd like to see. What does that mean for createdbykierst and you? We are simply bringing in less new items and offering sales as much as possible. createdbykierst was started to prove neutrals are never boring and extremely versatile. We are currently looking at making our items even more universal and versatile for your life and home.

Why does it take so long to receive planners and notebooks, sometimes?

createdbykierst planners and notebooks are a mix of print-on-demand and createdbykierst ordering them when made. If ordering on our website, in 2024, we found a way to connect our printers directly to your orders. This means, they will come to you directly from the printer.

Why are the interior of all cards blank?

Serving as a heartfelt way to show someone you're thinking of them or to express gratitude. While many cards capture the sentiment perfectly, sometimes a touch of dry humor calls for a custom message. Hence, the creation of our distinct cards.

It's not June, why is the PRIDE collection up?

Because why can people only be proud in June? Celebrate whoever you love, whenever you want. Also, the pastels are pretty. 

Can I make an exchange?

Unfortunately, we do not accept returns or exchanges. 

What if I have an issue with my order?

Please contact support to handle any issues.